Privacy Policy

Last updated 23 September 2026

Hwefo ("we", "us") provides an AI phone assistant that answers calls forwarded to it, takes messages, books appointments and sends you a summary. This policy explains what we collect, why, and the choices you have. It applies to hwefo.com, the Hwefo iOS and Android apps, and the phone service. We follow the Ghana Data Protection Act, 2012 (Act 843).

What we collect

• Account details. Your email address, password (stored hashed), your name or business name, phone number, WhatsApp number and city.
• Assistant settings. The name, voice, greeting, status, VIP numbers and business knowledge you give the assistant, including text you paste, websites you ask it to read and files you upload.
• Call data. For calls the assistant answers: the caller's phone number, the audio recording, a written transcript, a short summary, and any message or booking the caller leaves. Callers are told they are speaking to an AI assistant.
• Payments. Paystack processes payments. We receive the amount, a payment reference, the payment method type and, if you enable auto top-up, a token that lets Paystack charge your card again. We never see your full card number or mobile money PIN.
• Technical data. Basic logs (IP address, device type, time of request) needed to run and secure the service.

How we use it

• To answer your calls and send you summaries by WhatsApp and in the app.
• To let the assistant answer questions about your business using the knowledge you provided.
• To bill you in minutes and to send low-balance and payment receipts.
• To keep the service secure and fix problems.

We do not sell your data, and we do not use your calls or business information to advertise to you or to train models for other customers. Each business's assistant only has that business's information.

Who we share it with

We use trusted providers to run the service, each bound by their own privacy terms: Supabase (database and login), VAPI, Telnyx and DIDWW (phone calls), Deepgram (speech to text), ElevenLabs and Microsoft Azure (voices), OpenAI and Anthropic (understanding conversations and reading your business information), Paystack (payments), Twilio or Meta (WhatsApp messages), DigitalOcean and Cloudflare (hosting). Call audio and transcripts pass through the phone and AI providers only as needed to handle the call. We may also share data when the law requires it.

Callers

If you call a number answered by Hwefo, the assistant records and transcribes the call so the person you called can read what you said. The recording and transcript belong to that person's account. To have your information removed, ask the business you called or email us.

How long we keep it

Call recordings, transcripts, messages and bookings stay in your account until you delete them or close your account. Payment records are kept as long as the law requires. Logs are kept for up to 90 days.

Your choices

• Edit your details and assistant settings in the app at any time.
• Stop forwarding calls at any time by dialling your network's cancel code, shown in the app.
• Ask us to export or delete your account and all its data by emailing hello@hwefo.com. We complete deletion within 30 days.

Security

Data is encrypted in transit. Every record is tied to your account and protected by database-level access rules so one customer can never see another's data. Access to production systems is limited to the people who run Hwefo.

Children

Hwefo is for adults and businesses. We do not knowingly collect information from anyone under 18.

Changes and contact

We will post any changes here and update the date above. Questions or requests: hello@hwefo.com.