Terms of Service

Last updated 23 September 2026

These terms are an agreement between you and Hwefo for the use of hwefo.com, the Hwefo apps and the Hwefo phone assistant. By creating an account you agree to them.

The service

Hwefo answers calls you forward to it with an AI assistant, takes messages, books appointments where you have enabled that, and sends you summaries. The assistant is automated. It can make mistakes, and you are responsible for checking messages and bookings before acting on them.

Your account

• You must be 18 or older and give accurate details.
• Keep your password private. You are responsible for what happens on your account.
• You may only forward numbers you own or are authorised to manage.
• Business information you give the assistant must be true, and you must have the right to share it.

Minutes and payment

• The service is paid for in minutes. One minute of an answered call uses one minute of credit, rounded up. Transferred calls use half. Blocked spam calls and your first three test calls are free.
• New accounts receive 30 free minutes. Purchased minutes do not expire.
• Prices are shown in Ghana cedis and include applicable taxes. Payments are processed by Paystack.
• If you enable auto top-up, we will charge your saved card for the pack you chose when your balance drops below the threshold you set. You can turn this off at any time.
• Minutes are not refundable once used. If a purchase fails or is charged twice, contact us and we will put it right.
• When your balance reaches zero the assistant pauses and callers ring through to you as normal.

Acceptable use

Do not use Hwefo to break the law, to deceive callers about who they are dealing with, to harass anyone, to collect payment details or passwords from callers, or to send spam. We may suspend accounts that do.

Recordings

Calls answered by the assistant are recorded and transcribed. You are responsible for complying with any notice requirements that apply to you. The assistant tells callers it is an AI assistant.

Availability

We work hard to keep Hwefo running, but phone networks, forwarding and third-party providers are outside our control and the service may sometimes be unavailable. We do not guarantee that every call will be answered.

Liability

To the extent the law allows, Hwefo is not liable for missed calls, incorrect bookings or messages, or losses that result from them. Our total liability to you is limited to the amount you paid us in the three months before the claim.

Ending the agreement

You can stop using Hwefo at any time by cancelling call forwarding and asking us to delete your account. We may close accounts that break these terms.

Changes and contact

We may update these terms and will post the new version here. Continued use after a change means you accept it. Ghanaian law applies. Contact: hello@hwefo.com.